topic Re: Additional lines in Contracts & Billing

Additional lines

pgm671 — Thu, 06 Oct 2022 18:27:09 GMT

Hello. Two situations to ask: I had two lines after credit check for SIM only and was able to add pixel 6a phone to this , straight from get go new customer but none of this having to wait 3 months to build up internal score with EE.....So this shows that EE are clearly happy to move the goalposts whenever they wish to? Next I have since cancelled both lines within 14 days cooling off. So cancelled both accounts as soon as cleared I decided on new deal SIM only 12 month and was declined instantly, so I complained to referrals credit EE As said nothing had changed so soon within a week on my credit score and said this was purely down to myself cancelling And EE internal security not liking it either ... Next day had a call from EE HQ credit department and decision maker agreed with my email and gave me reference code and overided original Decline. So Now on a better sim deal without having to do another credit check also which I argued should not have to do. But now it's saying I cant add any Additional lines to this yet previously this was no problem at all from original checks without having to wait 1-3 months? So my question is why the Disparity and love to know EE Answer to this for customer consistency and all?

Thank you kindly

Paul Matthews

Re: Additional lines

Chris_B — Thu, 06 Oct 2022 18:46:12 GMT

@pgm671 EE has every right to not allow you to have another contract until they know that you are going to pay for what you already have. You took out and then cancelled within the cooling off period and now you trying to take out a new sim deal. It’s doesn’t look good and it’s strange activity.

Re: Additional lines

pgm671 — Thu, 06 Oct 2022 22:20:26 GMT

In Reply to Chris_B Thank you for ones reply I have to say to the point and Frank. Just to say I have a new SIM deal contract just to update you as said got this overturned by Credit Referrals..... I would like question your judgement and wording saying it is strange Activity on my behalf are you insinuating I maybe a little suspicious? Not sure how that would fit the bill when a customer is given a legal Long Distance selling Rights of 14 days cooling off Returns/Refund no questions ask if change of mind that's the whole point it's there to use as a means to look at phone a little play and if not liked then Returned how is that as you have clearly worded strange Activity?

Thank you kindly

Paul

Re: Additional lines

Christopher_G — Fri, 07 Oct 2022 07:39:49 GMT

Hi @pgm671

You would need to speak to our customer service team about this. We don't have access to your account here in the community to be able to look into the reason for this.

Chris