topic Re: can i change my contract phone in Contracts & Billing

can i change my contract phone

Mw17 — Thu, 06 Oct 2022 21:01:12 GMT

so i got a iphone 13 pro max on pay monthly and i saw today that i can get the iphone 14 pro max for the exact same price is there a time period where i can change this for a different phone or do i have to stick with it now?

Re: can i change my contract phone

XRaySpeX — Thu, 06 Oct 2022 21:04:50 GMT

@Mw17 : Yes, your upgrade window from 45 days before end of term when you may upgrade FoC to anything available.

Re: can i change my contract phone

Mw17 — Thu, 06 Oct 2022 21:05:58 GMT

however this isnt a upgrade issue that the thing its a brand new contract i literally got this week i wondered if there was a time period to be able to go and change my phone to a different one

Re: can i change my contract phone

XRaySpeX — Thu, 06 Oct 2022 21:12:17 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: can i change my contract phone

Mw17 — Thu, 06 Oct 2022 21:17:41 GMT

i collected it in person from the store i didnt order it there they had it in stock already so i cant just tell them i can get the exact same plan for another phone can i transfer?

Re: can i change my contract phone

XRaySpeX — Thu, 06 Oct 2022 21:22:56 GMT

If you ordered by phone or online the legislation applies to you. The store was just the method of delivery. You don't claim from them.

Re: can i change my contract phone

Mw17 — Thu, 06 Oct 2022 21:24:11 GMT

then how come i never ordered on the phone or online i went in set up the contract and they just had it in the stock in fact had 5 of them in stock and brought it out to me?

Re: can i change my contract phone

XRaySpeX — Thu, 06 Oct 2022 21:32:38 GMT

@Mw17 wrote:

i collected it in person from the store i didnt order it there

Oh, I read that you didn't order from the store. Now you tell us you did order from the store.

In that case as I told you originally you have no return rights under law.

Re: can i change my contract phone

Mw17 — Thu, 06 Oct 2022 21:35:54 GMT

I never said I did order but if u want to class as then having it in stock without my actually ordering it then that’s fine. So I can’t exchange as I thought there was a 14 days where I could

Re: can i change my contract phone

XRaySpeX — Thu, 06 Oct 2022 21:40:54 GMT

@Mw17 wrote:

then how come i never ordered on the phone or online i went in set up the contract

A contract by definition is an order by you & an acceptance by the seller.

By buying stuff from stores you give up your statutory rights.