topic Re: Account information wrong in Contracts & Billing

Account information wrong

MarkG25 — Fri, 05 Aug 2022 15:38:50 GMT

account says I have to contact the account holder for all billing issues, but I am the account holder and always have been?

Re: Account information wrong

Leanne_T — Fri, 05 Aug 2022 16:08:35 GMT

Afternoon @MarkG25

Welcome to the community.

If you log into your My EE account online and select Account Settings then Manage numbers.

You should have the option to manage the roles for each number and change to the account holder, does this work for you?

Thanks

Leanne.

Re: Account information wrong

Ant001 — Thu, 06 Oct 2022 18:02:17 GMT

Hello Leanne I have the same problem however I only have a single number on my account. As there is only one number I have no idea how I correct this.

Re: Account information wrong

XRaySpeX — Thu, 06 Oct 2022 22:32:39 GMT

@Ant001 : You need to be set up as the Bill Payer not User under Account Settings > Manage Numbers