https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1182108#M62688 <P>I’m looking to upgrade my phone but I normally watch for the 24months to be up. The upgrade option I have is basically giving my old phone back. How does the swap work, do I get the new phone exchange every thing, then send the old one off. Can someone please advise.</P> Thu, 06 Oct 2022 09:50:14 GMT cadetsadler18 2022-10-06T09:50:14Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1182108#M62688 <P>I’m looking to upgrade my phone but I normally watch for the 24months to be up. The upgrade option I have is basically giving my old phone back. How does the swap work, do I get the new phone exchange every thing, then send the old one off. Can someone please advise.</P> Thu, 06 Oct 2022 09:50:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1182108#M62688 cadetsadler18 2022-10-06T09:50:14Z https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1182159#M62692 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/787023">@cadetsadler18</a></P> <P>We send you a returns bag to send your old phone back, once you've transferred everything over (within 14 days).</P> <P>Chris</P> Thu, 06 Oct 2022 12:08:03 GMT https://community.ee.co.uk/t5/Contracts-Billing/Phone-upgrade/m-p/1182159#M62692 Christopher_G 2022-10-06T12:08:03Z