topic Re: Beware of EE customer services is awfull they half scammed me in Contracts & Billing

Beware of EE customer services is awfull they half scammed me

M4x69 — Thu, 06 Oct 2022 00:17:18 GMT

I have a friend who works for ee was given friends and family discount codes for 2 contracts with I added and was accepted by the sales person a few months on noticed I wasn't receiving the discount. Called them about it they acknowledged that I hade given the codes and said they will start them from the time I complained onwards but wouldn't credit my account for the period I had been paying full price very shady behaviour. Will be leaving and not returning once my 4 contracts are completed only because I can't be bothered going through the ombudsman process I think they do this knowing noone can be bothered to go through that process disgusting behaviour. Shame on you EE!

Re: Beware of EE customer services is awfull they half scammed me

James_B — Thu, 06 Oct 2022 08:20:08 GMT

Hi @M4x69,

Welcome to the EE Community. 🙂

I've sent you a private message. Please check your inbox and get back to me.

Thanks

James

Re: Beware of EE customer services is awfull they half scammed me

John1755 — Thu, 06 Oct 2022 08:56:35 GMT

I have a friend who also works for BT and gave me a F&F voucher. I have tried to use it today and the web site is telling me it is not valid. I rang customer services and they told me to contact my friend and get him to sort it. My friend then generated another voucher, checked on the website to see if the voucher was valid, it was. So I tried again to upgrade, alas, when I tried to enter the newly generated code I got the same error message. No one at EE seems able to help, or interested.

Re: Beware of EE customer services is awfull they half scammed me

M4x69 — Thu, 06 Oct 2022 09:23:57 GMT

Yes I had the same problem I called them and they did it on the phone but it never activated this is how I got into the pickle I was in try another company some was nearly the same price even with the discount

Re: Beware of EE customer services is awfull they half scammed me

James_B — Thu, 06 Oct 2022 09:28:03 GMT

Hi @John1755,

Welcome to the EE Community. 🙂

Is the plan or phone you are trying to purchase already discounted, or are you benefitting from an early upgrade offer?

James

Re: Beware of EE customer services is awfull they half scammed me

John1755 — Thu, 06 Oct 2022 09:31:37 GMT

I've been with EE for years, it is just an upgrade. We have 2 phones and Broadband, but couldn't apply the voucher in store. So came here

Re: Beware of EE customer services is awfull they half scammed me

James_B — Thu, 06 Oct 2022 09:41:28 GMT

Hi @John1755,

Was the phone and plan you're trying to purchase on offer or discounted? Your discount code can only be applied to full price products.

James

Re: Beware of EE customer services is awfull they half scammed me

John1755 — Thu, 06 Oct 2022 09:45:00 GMT

Samsung Galaxy A33 5G upgrade to my plan no offer, or discount, that I can see

Re: Beware of EE customer services is awfull they half scammed me

James_B — Thu, 06 Oct 2022 09:52:12 GMT

Thanks for confirming @John1755

Please get in touch with our Customer Care Team who can access your account and validate your discount codes.

James

Re: Beware of EE customer services is awfull they half scammed me

John1755 — Thu, 06 Oct 2022 11:14:03 GMT

Is this the same customer care team which I contacted 4 hours ago for help on 150?

The same customer care team who said they couldn't do anything, and I had to get in touch with the person who gave me the voucher, that team?

Re: Beware of EE customer services is awfull they half scammed me

James_B — Thu, 06 Oct 2022 11:36:18 GMT

Hi @John1755,

Yes, it would be the same team you called on 150.

Did the team check your codes were valid?

James