topic Mobile contract in Contracts & Billing

Mobile contract

frankie47 — Wed, 05 Oct 2022 21:37:42 GMT

Hello,

I have been paying a Contract for my daughters phone that actually finished several months ago. Am i entitled to a refund.

thank you

Re: Mobile contract

bristolian — Wed, 05 Oct 2022 21:44:39 GMT

If this contract "actually finished" by virtue of your giving cancellation notice, yet bills have continued - then yes, you would have grounds for complaint.

Many people mistakenly believe that these contracts just "end" on the 2year anniversary, when this is just the end of the minimum term. The contract continues on a 30day notice basis beyond that point.

If you no longer have use for a phone and are outside the minimum term, then you need to give 30days notice to disconnect, which you can do via C/S on 150.

Re: Mobile contract

XRaySpeX — Wed, 05 Oct 2022 21:56:42 GMT

These mobile contracts don't actually finish unless you cancel them 1 way or another. Did you?

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.