topic Non Trade In charge - not received new phone in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Non-Trade-In-charge-not-received-new-phone/m-p/1181584#M62637 <P>I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.</P><P>However, I have received a text from EE stating that a £440 'Non Trade In charge' will be added to my bill because I have not returned my old device.</P><P>Am I really expected to return my old device before I have received my new phone? Is it right that the charge will be added to my bill, or is it just an automated message that I can ignore for now?</P> Wed, 05 Oct 2022 10:30:24 GMT mrbluelips 2022-10-05T10:30:24Z Non Trade In charge - not received new phone https://community.ee.co.uk/t5/Contracts-Billing/Non-Trade-In-charge-not-received-new-phone/m-p/1181584#M62637 <P>I recently upgraded to the iPhone 14 Pro Max on an Upgrade Anytime plan, but I have not yet received the new device because it is not in stock - which is fine, I'm happy to wait.</P><P>However, I have received a text from EE stating that a £440 'Non Trade In charge' will be added to my bill because I have not returned my old device.</P><P>Am I really expected to return my old device before I have received my new phone? Is it right that the charge will be added to my bill, or is it just an automated message that I can ignore for now?</P> Wed, 05 Oct 2022 10:30:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/Non-Trade-In-charge-not-received-new-phone/m-p/1181584#M62637 mrbluelips 2022-10-05T10:30:24Z Re: Non Trade In charge - not received new phone https://community.ee.co.uk/t5/Contracts-Billing/Non-Trade-In-charge-not-received-new-phone/m-p/1181637#M62638 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/350479">@mrbluelips</a>&nbsp; I wouldn’t ignore it I’ll call customer services about it as obviously you can not send a device in without receiving the new device first.&nbsp;</P> Wed, 05 Oct 2022 12:06:06 GMT https://community.ee.co.uk/t5/Contracts-Billing/Non-Trade-In-charge-not-received-new-phone/m-p/1181637#M62638 Chris_B 2022-10-05T12:06:06Z