topic Re: Refund request in Contracts & Billing

Refund request

luke1969 — Wed, 12 Oct 2022 13:33:11 GMT

Morning,.

I applied for a contract which was declined although EE debited my account with £130.

Order number XKOxxxxxxxxx.

Please release funds back to my account.

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Refund request

James_B — Wed, 05 Oct 2022 09:16:33 GMT

Hi @luke1969,

Welcome to the EE Community. 🙂

Is the payment showing as completed or pending in your online banking?

James

Re: Refund request

luke1969 — Wed, 05 Oct 2022 10:01:34 GMT

Pending

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Re: Refund request

Schockwave — Wed, 05 Oct 2022 09:37:23 GMT

@luke1969 , If it is pending, then it has not been taken as yet, so no money has been transferred to EE.

Re: Refund request

luke1969 — Wed, 05 Oct 2022 10:01:53 GMT

Understand, when will it be returned to my account then. My bank was debited with this amount .

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Re: Refund request

Schockwave — Wed, 05 Oct 2022 09:48:26 GMT

@luke1969 , you wrote pending, so it has not gone from your account yet, but it would normally take five to ten working days.

Re: Refund request

luke1969 — Wed, 05 Oct 2022 10:02:07 GMT

Correct it's pending.
I believe it's absurd that I have to wait 5-10 days for money to be returned to my account if it has not been deposited to EE yet.

Why is money taken upfront if you are not sure I'd the application will be approved?

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Re: Refund request

Leanne_T — Wed, 05 Oct 2022 10:30:16 GMT

Hi @luke1969

Once the order is checked and if this is declined, no amount will be taken. This is pending with your bank in case the order was accepted.

Thanks.

Leanne.

Re: Refund request

wardi — Wed, 05 Oct 2022 14:10:36 GMT

@luke1969 .. I had a couple of duplicate payments on my bank card recently when the card machine in a local bar malfunctioned. They appeared on my bank a/c as pending from Sunday to the following Friday when they disappeared. It's just the way the banking system works, nothing to worry about.

Re: Refund request

luke1969 — Wed, 12 Oct 2022 07:52:32 GMT

Morning,

Kindly advise when the refund will be made to my account.

Regards

Re: Refund request

Jon_K — Wed, 12 Oct 2022 07:40:37 GMT

Hi @luke1969.

Does the payment still show as pending or has it been taken?

Jon