topic End of Contract with ongoing Add to Plans in Contracts & Billing

End of Contract with ongoing Add to Plans

hevmartin — Tue, 04 Oct 2022 16:54:30 GMT

Hi,

My minimum 24 months on my contract is up in a few weeks, and I want to cancel as I no longer need the number. However, there are a couple of Add-To-Plan's still active on it.

I have 2 other active numbers on the account which are still well within contract and will be kept on.

My question is - will I be able to cancel the initial contract and the Add-to-Plans just continue within the other accounts? Or if I cancel, will I have to pay-off the Add-to-Plan amounts?

Thank you 🙂

Re: End of Contract with ongoing Add to Plans

XRaySpeX — Tue, 04 Oct 2022 18:21:57 GMT

@hevmartin : Yes, You need to contact EE giving 30 days notice of cancellation of your mobile contract stating clearly which no. you want cancelled..

Re: End of Contract with ongoing Add to Plans

Furmoman — Sat, 07 Jan 2023 19:41:24 GMT

I hope you don’t mine me hijacking’s your thread but I have the same question and didn’t want to duplicate with a new post.

I have 12 months left of an electronics add-on but my phone contract ends this month and I want to switch to sim-only and I can do it much cheaper with other providers.

Can I leave my phone contract and just keep paying for the add-on, or will I get billed for the remaining 12 months when I close my contract?

Thanks in advance for any advice anyone can offer!

Re: End of Contract with ongoing Add to Plans

Leanne_T — Sun, 08 Jan 2023 07:38:30 GMT

Morning @Furmoman

Thanks for coming here 🙂

Which device do you have as an add-on?

Leanne.

Re: End of Contract with ongoing Add to Plans

Furmoman — Sun, 08 Jan 2023 10:28:17 GMT

Hi Leanne

It is an Xbox Series X with Game Pass Ultimate.

I appreciate any insight you may be able to offer!

Re: End of Contract with ongoing Add to Plans

Leanne_T — Sun, 08 Jan 2023 10:56:13 GMT

Thanks @Furmoman

If you cancel your Pay Monthly plan and you are no longer an EE customer, you will have to make full payment of any money owing for the Xbox.

Leanne.

Re: End of Contract with ongoing Add to Plans

Furmoman — Sun, 08 Jan 2023 14:00:30 GMT

Hi Leanne

Many thanks for responding so quickly.

Not the answer I was hoping for, but you have been very helpful, thanks again!

Re: End of Contract with ongoing Add to Plans

Leanne_T — Sun, 08 Jan 2023 14:08:52 GMT

No problem @Furmoman

Leanne.

Re: End of Contract with ongoing Add to Plans

pbyron — Thu, 05 Oct 2023 20:07:49 GMT

What if you are still an EE customer? Is the add-to-plan tied to one number or can it just continue if you still have a different EE line on the same account?

Re: End of Contract with ongoing Add to Plans

Christopher_G — Fri, 06 Oct 2023 06:51:24 GMT

If you still have another number on the account, the add to plan agreement will continue, @pbyron

Chris

Re: End of Contract with ongoing Add to Plans

Emmadeo81 — Tue, 10 Oct 2023 12:25:44 GMT

Hi, i 'upgraded' to a SIMO plan when my contract expired yesterday, but today i have been told by your live chat that there is a problem due to the add-on thats on my account. Its a PS5. Unsure why this is causing an issue as i am staying with EE and have 3 other phone numbers contracted to my account, not to mention that 3 times i checked on live chat since i 'upgraded on the 15th Sept that it had gone through, and was told it had. I need to have this resolved Asap please if someone can help.

Re: End of Contract with ongoing Add to Plans

James_B — Tue, 10 Oct 2023 13:20:06 GMT

Hi @Emmadeo81,

Our upgrades team will be best placed to help you with this.

Please get in touch on 150 and follow the upgrades options to speak with them.

Thanks

James