topic Re: Check text receipt in Contracts & Billing

Check text receipt

Fabmel73 — Tue, 04 Oct 2022 13:36:53 GMT

Hi my daughter gets charged every month for something called check text receipt price ranging from £13:99 to £2:49 and throughout the month on random days does anyone know what this is.How can I stop it. EE said they would cancel other subscription to see if it stops these payment’s. Thanks @Fabmel73

Re: Check text receipt

Jon_K — Tue, 04 Oct 2022 15:17:37 GMT

Hi @Fabmel73.

Welcome to the community.

Are these charges appearing on your EE bill?

Did they stop the charges on your bill?

Jon

Re: Check text receipt

Jessicas67116 — Thu, 06 Oct 2022 20:54:54 GMT

Hi there!
please could I get some help on this aswell as I am facing the same charges and not sure what this is from?

many thanks

Re: Check text receipt

Christopher_G — Fri, 07 Oct 2022 08:16:06 GMT

Hi @Jessica67116

Welcome to the community.

I would recommend speaking to our mobile care team so that they can look into this and advise you what can be done.

Let us know how you get on.

Chris

Re: Check text receipt

XRaySpeX — Fri, 07 Oct 2022 21:38:27 GMT

Could it be that your Messaging app is set up for Delivery Reports or Read Receipts, altho' it would seem rather expensive for those?

@Jon_K : Does EE charge for those?

Re: Check text receipt

bristolian — Fri, 07 Oct 2022 22:53:25 GMT

Standard SMS delivery reports shouldn't be charged for, at least on plans with unlimited text allowances.

I would be interested to see an anonymised screenshot of a bill with these charges on, as mentioned - this forum is not C/S and no-one here has access to individual accounts or bills.

Re: Check text receipt

James3426 — Thu, 27 Oct 2022 19:20:29 GMT

there you go I’ve got the screenshot of what they range from but this is sky rocketing my phone bill to nearly £200 a month

Re: Check text receipt

XRaySpeX — Thu, 27 Oct 2022 19:46:25 GMT

A Google search reveals, other than here, all hits are Russian! Worrying?

Re: Check text receipt

James_B — Fri, 28 Oct 2022 07:03:12 GMT

Hi @James3426,

Welcome to the EE Community.

Have you checked your messaging app to see if you've received any confirmation texts at the times you were charged?

James

Re: Check text receipt

Sjb22 — Tue, 08 Nov 2022 19:49:36 GMT

I too just found £7.99 and 79p on my bill under check txt receipt! Am totally clueless

Re: Check text receipt

Christopher_G — Wed, 09 Nov 2022 08:00:49 GMT

Is there anything showing in your sent/received messages at the time that these messages show, @Sjb22?

Chris

Re: Check text receipt

foxyroxy83 — Sat, 26 Nov 2022 00:54:56 GMT

I’ve had the same on my bill? £20 worth? Do you known what is it? I will be ringing them first thing in the morning

Re: Check text receipt

Leanne_T — Sat, 26 Nov 2022 07:27:33 GMT

Morning @foxyroxy83

Thanks for coming here.

What does the charge show as on your bill? Do you have any name or number showing?

Leanne 🙂

Re: Check text receipt

Drizclusive — Mon, 19 Dec 2022 15:46:32 GMT

Hello,

I had the same thing on my phone bill with "Check text receipt" at the "Apple Store" purchased through "App".

The problem with mine is that the transaction was made 36 minutes after my phone was stolen. I haven't got down to the bottom of it but it might be that someone is using your daughter's account to pay for something.

Best,

Xyra

Re: Check text receipt

Leanne_T — Tue, 20 Dec 2022 07:57:50 GMT

Hi @Drizclusive

Thanks for coming here.

Have you reported this to our mobile care team to get the charges looked into?

Leanne 🙂

Re: Check text receipt

LaJefa93 — Tue, 20 Dec 2022 08:38:44 GMT

I believe these are App Store purchases and it’s directing you to check the text receipt that’s received after a purchase and it will tell you what app it’s for. If it’s Apple you may need to call Apple to query them.

Perhaps she’s done free trials and forgot to cancel them.

Re: Check text receipt

Luke200 — Tue, 11 Jul 2023 07:48:52 GMT

Hi,

I had the same issue, figured out that it was Apple subscriptions for me, monthly app charges. Hope this helps.

Re: Check text receipt

Chazny — Wed, 23 Aug 2023 19:06:57 GMT

My sister has the same problem what is this check text receipt did you ever find out as it’s not fair paying for something that you didn’t set up

Re: Check text receipt

Leanne_T — Thu, 24 Aug 2023 06:44:14 GMT

Hi @Chazny

How much is your sister being charged?

Which device are they using?

Leanne.

Re: Check text receipt

Groovydude — Thu, 05 Oct 2023 17:22:00 GMT

I get the same "check text receipt" message on my EE bill. It's mainly for book purchases to read on the phone. For some reason we pay Apple via EE!

I also get a monthly charge for some extra gigglebites with the same "check text receipt" thing on the EE statement.

No idea how we set it up, but its all legit.

Have a look at the texts Apple send to you and there is a link on there to show you what you've been charged.

Simples.

PS Don't ask me any other IT related questions. I'm a builder.