topic Re: 30% Friends and family in Contracts & Billing

30% Friends and family

Nathwill91 — Tue, 13 Sep 2022 21:45:33 GMT

Any help would be appreciative here.

I have two different 30% friends & family discount codes given to me by my friends and I’m due an upgrade however when trying to checkout on the selected contract of choice when I try to submit the code I get the error message “coupon is not applied due to invalid coupon code provided”.

Re: 30% Friends and family

Christopher_G — Wed, 14 Sep 2022 07:30:40 GMT

Hi and welcome to the community, @Nathwill91.

Are the plans that you're choosing already discounted in any way, or special offers?

If you're connected to a VPN, please try when it isn't connected as this can affect voucher codes.

Chris

Re: 30% Friends and family

Nathwill91 — Wed, 14 Sep 2022 11:28:35 GMT

Not from what I can see, the only offer was a zero upgrade fee as I only have less than a month remaining.

And the plan itself on a Samsung Galaxy S22+ isn’t discounted neither from what I can make out 😕

But I’ve also tried both codes on other mobiles with no offers and have the same outcome. I’m doing this off my phone as well no VPN safari & Edge.

Re: 30% Friends and family

Christopher_G — Wed, 14 Sep 2022 12:23:42 GMT

Thanks, @Nathwill91.

I've sent you a private message with some steps to try.

Chris

Re: 30% Friends and family

Elexia09 — Wed, 14 Sep 2022 18:38:26 GMT

Hi we are having this same issue for my friend. How do we resolve this please? Tried 2 different codes just to upgrade to a sim only that isn't discounted

Re: 30% Friends and family

Christopher_G — Thu, 15 Sep 2022 07:10:31 GMT

Hi and welcome to the community, @Elexia09.

I've sent you a private message with some information.

Chris

Re: 30% Friends and family

Knapt81 — Mon, 19 Sep 2022 08:53:49 GMT

I also have generate a F & F code today as work for EE and am getting the same error when applying at the checkout - I have tried various browser both on phone and laptop and no joy. Can you advise please?

Re: 30% Friends and family

Christopher_G — Mon, 19 Sep 2022 08:59:47 GMT

Hi @Knapt81

I've sent you a private message with some steps to try.

Chris

Re: 30% Friends and family

Rodderz84 — Tue, 04 Oct 2022 12:18:22 GMT

To Anybody who can help.

I work for BT direct and am trying to add friends and family discount to my families EE connections.

Can anybody help on how I go about doing this?

Thanks,

Re: 30% Friends and family

Leanne_T — Tue, 04 Oct 2022 14:14:07 GMT

Hi @Rodderz84

Once you have the friends and family codes, you can give these to your friends and family to enter on the EE Shop online when they upgrade or take out an eligible EE contract.

Leanne.

Re: 30% Friends and family

Rodderz84 — Tue, 04 Oct 2022 14:34:13 GMT

Hi Leanne,

Thanks for responding.

And where do i find the friends and family codes?

Rgds,

Re: 30% Friends and family

Leanne_T — Tue, 04 Oct 2022 14:46:33 GMT

Hi @Rodderz84

You can find all the information you need on the intranet site, if you need any help please speak to the rewards team.

Leanne.

Re: 30% Friends and family

Ber60 — Thu, 10 Nov 2022 15:25:36 GMT

can you help me too please same issue

Re: 30% Friends and family

James_B — Thu, 10 Nov 2022 16:31:59 GMT

Hi @Ber60,

Welcome to the EE Community. 🙂

What issues are you having with your friends and family code?

James

Re: 30% Friends and family

Lillithomas19 — Fri, 11 Nov 2022 23:16:20 GMT

Hi,

I'm also having the same issue as above - getting "invalid code" when using my friends and family coupon. Could you help please?

Thanks

Re: 30% Friends and family

Jon_K — Sat, 12 Nov 2022 10:32:36 GMT

Hi @Lillithomas19.

Are you copying and pasting the code over?

Does the plan you're choosing already have a discount on?

Jon

Re: 30% Friends and family

Lillithomas19 — Sat, 12 Nov 2022 10:54:51 GMT

Hi Jon,

I can't see that there is already discount no and yes I copied and pasted the code and tried without doing that also, still says invalid.

Thanks

Re: 30% Friends and family

Jon_K — Sat, 12 Nov 2022 11:42:47 GMT

Thanks @Lillithomas19.

I'd recommend letting your friend or family member know so that they can report this internally. It sounds like it may just be an incorrect code.

Jon

Re: 30% Friends and family

Sarahl22 — Wed, 23 Nov 2022 18:55:18 GMT

I am having the same issue. Now tried 4 codes and am getting very frustrated. Wasted an hour on online help where was just tried to be sold a different product

Re: 30% Friends and family

James_B — Thu, 24 Nov 2022 07:46:01 GMT

Hi @Sarahl22,

Welcome to the EE Community. 🙂

Have you checked that the plan you selected meets the terms and conditions for the friends and family discount?

James