topic Re: Cancelling Phone Plan Abroad in Contracts & Billing

Cancelling Phone Plan Abroad

eanderson00 — Thu, 14 Jul 2022 02:08:27 GMT

I am no longer in the UK and will not be returning so I need to cancel my EE plan. How do I do this abroad when I no longer have my EE phone number?

Leanne_T — Thu, 14 Jul 2022 06:33:39 GMT

Thanks for coming here.

If you would like to cancel a pay monthly contract, please call us on 0800 956 6000 and the team will help you with the cancellation request.

You can locate the account details if you need the mobile number in your My EE account.

Leanne 🙂

SI1997 — Tue, 04 Oct 2022 08:00:10 GMT

I cannot access 0800 numbers from abroad

Leanne_T — Tue, 04 Oct 2022 08:03:54 GMT

Thanks for coming here.

To cancel the contract you would need to speak to our mobile care team, you can call us from any phone on +44 7953966250.

Leanne.

SI1997 — Tue, 04 Oct 2022 08:08:49 GMT

that would cost too much!

SI1997 — Tue, 04 Oct 2022 08:09:30 GMT

ive tried various times from the uk and i never get through

Leanne_T — Tue, 04 Oct 2022 08:21:38 GMT

Sorry we have no account access on the community, if you can keep trying the team will answer when available.

Leanne.

XRaySpeX — Tue, 04 Oct 2022 19:29:52 GMT

@SI1997 : Try calling CS on the Freephone no. you were given on Skype over WiFi. It should be free.