topic Re: Where do I trade in my old device now my new contact is up and running? in Contracts & Billing

Where do I trade in my old device now my new contact is up and running?

Tom41mills — Thu, 29 Sep 2022 08:19:08 GMT

Hello,

I stated in my order that I wanted to trade in my old Galaxy S10. My new contact is working now (everything is great btw) where and how do I send my old device?

Cheers

Tom

Re: Where do I trade in my old device now my new contact is up and running?

Chris_B — Thu, 29 Sep 2022 08:37:13 GMT

@Tom41mills You should be sent a returns package to send the device in.

Re: Where do I trade in my old device now my new contact is up and running?

Tom41mills — Thu, 29 Sep 2022 08:40:07 GMT

Ah ok, I didn't recieve one with my order.

Re: Where do I trade in my old device now my new contact is up and running?

James_B — Thu, 29 Sep 2022 09:10:38 GMT

Hi @Tom41mills,

Welcome to the EE Community. 🙂

Please allow 2-5 working days for your returns pack to arrive.

Thanks

James

Re: Where do I trade in my old device now my new contact is up and running?

Tom41mills — Thu, 29 Sep 2022 09:25:40 GMT

Ok, thank you

Re: Where do I trade in my old device now my new contact is up and running?

James_B — Thu, 29 Sep 2022 09:42:58 GMT

No problem @Tom41mills 🙂

James

Re: Where do I trade in my old device now my new contact is up and running?

Tom41mills — Mon, 03 Oct 2022 18:00:46 GMT

Hello,

I haven't received a returns package yet, can this be checked on?

Cheers

Tom

Re: Where do I trade in my old device now my new contact is up and running?

Christopher_G — Tue, 04 Oct 2022 07:06:01 GMT

Hi @Tom41mills

I would recommend speaking to our Mobile Care team so that they can order a replacement return package for you.

Chris