topic Re: Family account in Contracts & Billing

Family account

JeffHem — Sat, 01 Oct 2022 16:36:35 GMT

I have a sim only unlimited data with EE.

I have paid three bills with EE but despite this when I try another purchase I get I cannot purchase at this time.

my wife’s phone with three is up for upgrade so we are tempted to stay with them if EE don’t want my business.

Re: Family account

Chris_B — Sat, 01 Oct 2022 16:43:34 GMT

@JeffHem Just give customer services a call on 150 and ask why.

Re: Family account

JeffHem — Sat, 01 Oct 2022 18:26:44 GMT

I have only been with EE for three months and apart from not being able to order another sim I have been overcharged £10:28 on my second bill I had to contact EE customer care and as they could not explain the overcharge I was refunded.

so far not a good start I never had this with three mobile!