topic Re: My account in Contracts & Billing

My account

Lindsay882904 — Sat, 01 Oct 2022 11:06:34 GMT

So took out a sim only deal

my account is saying its a device and sim so charging from £12 to £40 what is going on please

Re: My account

Schockwave — Sat, 01 Oct 2022 11:40:58 GMT

Welcome to the community,

You will have to ring customer service, so that they can take a look at this for you, this is a public forum with no account access, and they should be able to check this out for you.

Have you received your first bill yet? You could then check all your charges.

Re: My account

Lindsay882904 — Sat, 01 Oct 2022 13:06:40 GMT

Thanks for the reply
Will definitely give them a call
My bill from last month states its sim only but logged in today now saying
a device and sim
Very odd
Many thanks

Re: My account

Schockwave — Sat, 01 Oct 2022 13:11:49 GMT

@Lindsay882904 , you are welcome, glad to help, hope you get it sorted ok.