topic Re: Multiple numbers on one account and trying to leave EE on one of those numbers in Contracts & Billing

Multiple numbers on one account and trying to leave EE on one of those numbers

Sofiia9 — Thu, 29 Sep 2022 18:38:43 GMT

I have 2 numbers linked to one account on EE and I am trying to move one of the numbers to a new provider as the contract on one of them is expiring in a few days. As I requested a PAC through my EE account on the number I wanted to switch, I got a text on both numbers about the early leaving fee. Does this mean I have accidentally cancelled both my new contract and expiring contract and will have to pay a massive fee?

Re: Multiple numbers on one account and trying to leave EE on one of those numbers

Chris_B — Thu, 29 Sep 2022 19:41:28 GMT

@Sofiia9 If you only use the pac code for the number in question then you’ll have no issues as after 30 days the pac code will expire for the number your not moving and will continue as if nothing has happened.

Re: Multiple numbers on one account and trying to leave EE on one of those numbers

Sofiia9 — Thu, 29 Sep 2022 19:43:14 GMT

So if I only use the PAC code for the number I want to transfer, that will be the only number I will have to pay the early leaving fee for and my new contract on the same account will just continue as normal in monthly payments?

Re: Multiple numbers on one account and trying to leave EE on one of those numbers

XRaySpeX — Thu, 29 Sep 2022 22:41:11 GMT

Yes. If you only use the PAC for the expiring contract, there should be no early leaving fee to pay.