topic Re: incorrect bill in Contracts & Billing

incorrect bill

7987 — Wed, 28 Sep 2022 12:15:09 GMT

I bought 4GEE Home Router 1m Unlimited £50 with Monthly payments

I was charged £100 for the first month of my contract

How do I get my money back ? and **bleep** is wrong with your billing it makes no sense whatsoever, just some

random numbers ?

Re: incorrect bill

James_B — Wed, 28 Sep 2022 14:22:55 GMT

Hi @7987,

Welcome to the EE Community. 🙂

The service deposit on your account could be for an account feature such as roaming.

Our Customer Care Team can access your account and will be happy to run through your bill if you get in touch.

James

Re: incorrect bill

7987 — Wed, 28 Sep 2022 15:22:25 GMT

I don't have roaming and your customer team is useless I spend 1hour on the phone and haven't receevied any reply

Re: incorrect bill

7987 — Wed, 28 Sep 2022 15:23:21 GMT

unbelievable clowns

Re: incorrect bill

Leanne_T — Wed, 28 Sep 2022 15:23:42 GMT

Hi @7987

I'm sorry we have no account access on the community, to get this looked into please call us again, and one of the team will get this looked into for you.

Leanne.

Re: incorrect bill

7987 — Thu, 29 Sep 2022 10:24:22 GMT

I tried to reach your customer service 2 times yesterday and today, both times I waited for more than 30min and haven't received any reply. I would like to request immediate cancellation of my contract since I cannot reach you over the phone or by any other means.

Re: incorrect bill

7987 — Thu, 29 Sep 2022 10:24:53 GMT

and my account is locked for some reason

Re: incorrect bill

XRaySpeX — Thu, 29 Sep 2022 10:41:35 GMT

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: incorrect bill

Leanne_T — Thu, 29 Sep 2022 10:44:29 GMT

Hi @7987

Thanks for coming to the community.

Do you have extra charges on your bill?

Can you try clearing cookies and cache and logging into your My EE account, do you get the same message?

Leanne.