topic Re: Upgrade in Contracts & Billing

Upgrade

Rabster01 — Wed, 28 Sep 2022 13:48:12 GMT

Hi,

My contract is ending very soon and I received a text message about offers for upgrading but when I go online to check the plan the price is totally different to what I’ve been offered. I’m confused as to why I cannot have the offer given at the price quoted. Any ideas as to why this is?

thanks

I have included the screenshot of the offer.

Re: Upgrade

Chris_B — Wed, 28 Sep 2022 13:58:20 GMT

@Rabster01 Are you using the link provided in that screenshot?

Re: Upgrade

Rabster01 — Wed, 28 Sep 2022 15:33:06 GMT

I am yes, it requires me to sign in to my EE account as per usual but then doesn’t show this offer at all.

Re: Upgrade

Schockwave — Wed, 28 Sep 2022 15:34:48 GMT

@Rabster01 , I would suggest ringing customer service and speaking to them, they should be able to help if you are otherwise unable to do it online.