https://community.ee.co.uk/t5/Contracts-Billing/Old-phone/m-p/1178629#M62261 <P>My previous phone was sim only, the phone stopped working so we replaced it with a new handset from EE, we cancelled the direct debit but now have letters stating they’ve suspended the account and we owe money&nbsp;</P> Wed, 28 Sep 2022 04:18:53 GMT Katieryecam22 2022-09-28T04:18:53Z https://community.ee.co.uk/t5/Contracts-Billing/Old-phone/m-p/1178629#M62261 <P>My previous phone was sim only, the phone stopped working so we replaced it with a new handset from EE, we cancelled the direct debit but now have letters stating they’ve suspended the account and we owe money&nbsp;</P> Wed, 28 Sep 2022 04:18:53 GMT https://community.ee.co.uk/t5/Contracts-Billing/Old-phone/m-p/1178629#M62261 Katieryecam22 2022-09-28T04:18:53Z https://community.ee.co.uk/t5/Contracts-Billing/Old-phone/m-p/1178649#M62262 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2495017">@Katieryecam22</a>&nbsp; Did you upgrade or just take out a contract? &nbsp; &nbsp;Sounds like you just took out a contract. &nbsp;You’re still in contact with the sim only.&nbsp;</P> <P>Just stopping a DD doesn’t terminate a contract you have to call and give 30 notice and you’ll be required to pay of that contract to be be minimum term date.&nbsp;</P> Wed, 28 Sep 2022 06:46:20 GMT https://community.ee.co.uk/t5/Contracts-Billing/Old-phone/m-p/1178649#M62262 Chris_B 2022-09-28T06:46:20Z