topic Upgrade in Contracts & Billing

Upgrade

Scratchy82 — Tue, 27 Sep 2022 21:35:33 GMT

Why is my early upgrade date the same as the standard upgrade date I’m on sim only and would like to upgrade to a new iPhone

Christopher_G — Wed, 28 Sep 2022 07:24:10 GMT

Just a few questions:

Did you have a plan before you moved to SIM only? If so, was that Pay as you go or a handset contract?

Are you currently on a 24 month or 12 month SIM only contract?

Chris

Scratchy82 — Wed, 28 Sep 2022 09:29:16 GMT

Hi Chris it’s a new sim only contract for 24 months

Christopher_G — Wed, 28 Sep 2022 12:01:15 GMT

OK, thanks @Scratchy82.

I'm not sure why the dates are the same. It may be worth speaking to our Mobile Care team so they can check from our side.

Chris