topic Re: Which is the accurate charges? in Contracts & Billing

Which is the accurate charges?

BEKI90 — Tue, 27 Sep 2022 11:32:25 GMT

Please see attached info. I am trying to understand the extra charges

while abroad. In one part of my account it advises my next bill will be £16 more, however in other section it advises charges of £97? This is a huge difference and so would appreciate clarity on which is correct?

Many thanks,

Rebecca

Re: Which is the accurate charges?

Northerner — Tue, 27 Sep 2022 11:44:04 GMT

Hi @BEKI90

It says see details which should tell you.

Where did you go to incur those changes?

Thanks

Re: Which is the accurate charges?

XRaySpeX — Tue, 27 Sep 2022 11:45:26 GMT

What is your usual bill?

Open up "See all Charges".

Re: Which is the accurate charges?

BEKI90 — Tue, 27 Sep 2022 12:21:13 GMT

Unfortunately it does not indicate any details when I click to see details, very odd! I am in Indonesia at present so they are from calls I've had to make.

Re: Which is the accurate charges?

BEKI90 — Tue, 27 Sep 2022 12:23:03 GMT

Usual bill is £30. For some reason it doesn't indicate any charges when I request to see them through that link which is what makes it even more confusing 🤔

Re: Which is the accurate charges?

XRaySpeX — Tue, 27 Sep 2022 12:55:54 GMT

Unless you know differently I think when it says "usual" in 1st image it means your last bill of £130.85 (which presumably contains a lot of roaming charges) rather than your usual at-home bill of £30 normal plan.

So it is predicting your next bill as:

Extra roaming calls = £97.40 + VAT = £116.88
+ Normal plan = £30
= Next Bill = £146.98
Last bill £130.85 + "More than usual" £16.40 = £146.25

Comes out about the same whichever way you calculate it.