topic Re: First payment in Contracts & Billing

First payment

Piterrr70 — Thu, 22 Sep 2022 17:36:08 GMT

Hi,

I signed contract for broadband 5g unlimited £50. I paid in shop £50 cash bcz card was declined. After few days I received letter with my First payment to be taken within few days.

My question: Why I paid double?

Re: First payment

Chris_B — Thu, 22 Sep 2022 19:36:33 GMT

@Piterrr70 You don’t pay the first month in the shop at the point of sale as you haven’t been billed. Was that payment the upfront cost for the product?

Re: First payment

bristolian — Thu, 22 Sep 2022 19:44:43 GMT

Take a read of https://ee.co.uk/help/help-new/billing-usage-and-top-up/understanding-my-bill/when-will-i-get-my-first-bill-and-how-much-will-it-be for an explanation of your first bill

Re: First payment

Piterrr70 — Mon, 26 Sep 2022 14:44:48 GMT

Don't know to be honest. I called store they can told me what was it. Weird.. Anyway I need to go there and they will check it 🙂

Re: First payment

Leanne_T — Mon, 26 Sep 2022 14:49:33 GMT

Hi @Piterrr70

Let us know how you get on when you go back to the store.

Leanne.