topic Re: My contract ends 10/10/2022 when can I switch network and get a new contract ? in Contracts & Billing

My contract ends 10/10/2022 when can I switch network and get a new contract ?

Samie1996 — Mon, 26 Sep 2022 06:40:09 GMT

So my contract ends 10/10/2022 but my final bill is 27/09/2022 , I do not want to pay any extra charges and wait until 10th October to get a new phone. Can someone advise on new process @support @Billing @Help

Re: My contract ends 10/10/2022 when can I switch network and get a new contract ?

Christopher_G — Mon, 26 Sep 2022 09:25:13 GMT

Hi @Samie1996

Welcome to the community.

You can request a PAC from us which is valid for 30 days. This What is a PAC code and how do I request one? article explains everything.

Chris

Re: My contract ends 10/10/2022 when can I switch network and get a new contract ?

XRaySpeX — Mon, 26 Sep 2022 14:07:37 GMT

Text PAC to 65075 (to port no.) or STAC to 75075 (to get a new no.). It will respond with your PAC/STAC & how much you will have to pay in Early Termination Fees if you are still within your min term. It will basically be months left x monthly charge - 20%. Give the PAC/STAC to new provider. Your EE contract will end when you are live on new network. Best to do this in last few days of your contract term so you have little or no overlap.

If your contract with the new provider starts before 10/10/2022 you will be liable for Early Termination Fees. Your final bill won't be on 27/09/2022 but a few days after you start with your new provider.