https://community.ee.co.uk/t5/Contracts-Billing/Eligible-for-upgrade-but-says-I-am-not/m-p/1177451#M62141 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1887625">@nyreetrimbel</a>&nbsp; Because you asked for a PAC code you have given the intention of leaving EE. &nbsp;Your PAC code will expire after 30 days giving you the option to upgrade. &nbsp; &nbsp;If you can not wait this long you will have to be patient when calling customer services to upgrade over the phone. &nbsp;</P> Sun, 25 Sep 2022 13:47:30 GMT Chris_B 2022-09-25T13:47:30Z https://community.ee.co.uk/t5/Contracts-Billing/Eligible-for-upgrade-but-says-I-am-not/m-p/1177447#M62140 <P>Hi I am eligible for an upgrade but online it says I'm not, I did get a PAC code a week ago as I was going to switch to 02 but decided to stay however now its saying I can't upgrade my phone/plan. Can't get through on the phone - any suggestions? have cleared cookies, tried different browsers etc&nbsp;</P> Sun, 25 Sep 2022 13:28:44 GMT https://community.ee.co.uk/t5/Contracts-Billing/Eligible-for-upgrade-but-says-I-am-not/m-p/1177447#M62140 nyreetrimbel 2022-09-25T13:28:44Z https://community.ee.co.uk/t5/Contracts-Billing/Eligible-for-upgrade-but-says-I-am-not/m-p/1177451#M62141 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1887625">@nyreetrimbel</a>&nbsp; Because you asked for a PAC code you have given the intention of leaving EE. &nbsp;Your PAC code will expire after 30 days giving you the option to upgrade. &nbsp; &nbsp;If you can not wait this long you will have to be patient when calling customer services to upgrade over the phone. &nbsp;</P> Sun, 25 Sep 2022 13:47:30 GMT https://community.ee.co.uk/t5/Contracts-Billing/Eligible-for-upgrade-but-says-I-am-not/m-p/1177451#M62141 Chris_B 2022-09-25T13:47:30Z