topic Re: Over charged and no bill to view in Contracts & Billing

Over charged and no bill to view

Nickie1970 — Fri, 23 Sep 2022 14:13:35 GMT

I pay for 3 phones and am being overcharged how can I view my bill, to see where the overcharge is happening?

Re: Over charged and no bill to view

Chris_B — Fri, 23 Sep 2022 14:38:41 GMT

@Nickie1970 On your online EE account or via the my EE app. You just need to look at the bill breakdown. If you’ve not looked at this how do you know you’re being over charged? There could be out of allowance charges added to the bill/s.

Re: Over charged and no bill to view

Nickie1970 — Sat, 24 Sep 2022 08:57:50 GMT

The 3 phones in question were capped, so the bill wouldn’t go out of control. It’s like I’ve paid for another phone. I’d love to speak to someone but the shop has literally just shut down and after waiting in a queue for 15 mins I was cut off.

Sent from my iPhone

Re: Over charged and no bill to view

James_B — Sat, 24 Sep 2022 10:22:57 GMT

Hi @Nickie1970,

Welcome to the EE Community. 🙂

Did you manage to take a look at your bill in My EE?

What unexpected charges are you seeing? Are your plan costs higher than you expected or are there additional charges for usage/services outside your plan?

James