topic Refund in Contracts & Billing

Refund

mzhang95 — Fri, 23 Sep 2022 19:43:51 GMT

My data is not working and I’ve been trying to contact you to fix the issue but there was an error that I kept saying getting when I tried to reach out. At the point since I’m not able to use the EE sim I would like a full refund to the credit card

Re: Refund

Northerner — Fri, 23 Sep 2022 19:46:26 GMT

Hi @mzhang95

Have you checked EE network status checker?

https://coverage.ee.co.uk/coverage/ee

Alternatively you will need to speak to EE CS on 150 or via your account and live chat. There is no customer account access on these forums.

Thanks

Re: Refund

James_B — Sat, 24 Sep 2022 08:22:01 GMT

Hi @mzhang95,

Welcome to the EE Community. 🙂

Are you seeing the same issue this morning?

James