https://community.ee.co.uk/t5/Contracts-Billing/Returns-pack/m-p/1176492#M62037 <P>Hi I have ordered an upgrade.&nbsp; I usually get a returns pack, however, I received a text telling me where to post the phone.&nbsp; How do I find out if I am getting a returns pack so I don't have to get envelopes and pay for delivery.&nbsp; I have been on hold 4 times for 45 minutes now.&nbsp;</P> Fri, 23 Sep 2022 07:25:16 GMT Jenirator 2022-09-23T07:25:16Z https://community.ee.co.uk/t5/Contracts-Billing/Returns-pack/m-p/1176492#M62037 <P>Hi I have ordered an upgrade.&nbsp; I usually get a returns pack, however, I received a text telling me where to post the phone.&nbsp; How do I find out if I am getting a returns pack so I don't have to get envelopes and pay for delivery.&nbsp; I have been on hold 4 times for 45 minutes now.&nbsp;</P> Fri, 23 Sep 2022 07:25:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Returns-pack/m-p/1176492#M62037 Jenirator 2022-09-23T07:25:16Z https://community.ee.co.uk/t5/Contracts-Billing/Returns-pack/m-p/1176525#M62038 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3104709">@Jenirator</a>&nbsp; &nbsp;You should get a returns pack, &nbsp; I personally wouldn’t post it to any address I received via a text message. &nbsp;The package you receive to return it to will be linked to you so they know who sent that device in. &nbsp;&nbsp;</P> Fri, 23 Sep 2022 08:10:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/Returns-pack/m-p/1176525#M62038 Chris_B 2022-09-23T08:10:19Z