topic Re: Keep old phone in Contracts & Billing

Keep old phone

asimtahraf — Wed, 21 Sep 2022 19:20:24 GMT

I upgraded from the 13 Pro Max 256gb to the 14 Pro Max 256gb on the annual upgrade program through EE.

Everyone who is on this plan is instructed to send their old phones back. Does anybody know the cost to keep the phone?

Re: Keep old phone

Jon_K — Thu, 22 Sep 2022 07:19:48 GMT

Welcome to the community.

This can vary depending on your plan. I'd recommend getting in touch with our Customer Care team so they can give you this information.

Jon

Re: Keep old phone

asimtahraf — Thu, 22 Sep 2022 16:50:15 GMT

They all give different prices. It’s usually £495 as a “Non Trade-In Charge” on the bill.

But nobody at EE is able to advise a definite figure?

Re: Keep old phone

Christopher_G — Thu, 22 Sep 2022 17:40:30 GMT

Is it definitely an annual upgrade that you're doing and not an upgrade anytime, @asimtahraf.

It should say what you're eligible for in your My EE account.

Chris

Re: Keep old phone

asimtahraf — Thu, 22 Sep 2022 18:17:26 GMT

I upgrade every year, I’m not sure what the difference is between the two?

I’m probably on the upgrade anytime thing, where you pay £0 after 1 year?

Re: Keep old phone

Christopher_G — Fri, 23 Sep 2022 10:34:48 GMT

OK, thanks @asimtahraf.

Have a chat with our Mobile Care team. They'll take a look at your account, find out which plan you're on and let you know the cost to keep your phone.

Chris