topic Re: Unable to downgrade from contract to sim only in Contracts & Billing

Unable to downgrade from contract to sim only

NathanTadesse — Thu, 22 Sep 2022 15:53:49 GMT

So basically I google

'switch from contract from ee to sim only'

I scroll down and find this

So I click the link and there is no option to downgrade, Somebody please help!! as I don't have the financial income to pay for a contract & it will ruin my clean credit history

Thank you 🙏🙏🙏

Re: Unable to downgrade from contract to sim only

Chris_B — Thu, 22 Sep 2022 16:23:18 GMT

@NathanTadesse Are you within your upgrade period? if not you can not lower your current contract.
An upgrade doesn’t mean a more costly tariff it’s a change of tariff.

Re: Unable to downgrade from contract to sim only

Schockwave — Thu, 22 Sep 2022 16:24:43 GMT

Hello @NathanTadesse ,

Welcome to the community,

If you are 45 days before the minimum term ends, and you are unable to do this, I would suggest ringing customer service and they should be able to sort this out for you, and you may find that they can offer a better deal.