topic Re: EE bill in Contracts & Billing

EE bill

aislinncullen1 — Thu, 22 Sep 2022 11:34:59 GMT

Dear whom it may concern, a few months ago i was on a phone call with a woman working for EE who upgraded my sim plan, she then said it was only a few months contract and if i wanted to continue the contract to ring. i am still getting charged for this sim contract that i do not use

Re: EE bill

bristolian — Thu, 22 Sep 2022 11:38:29 GMT

There is no access to individual customer accounts on this Internet forum.

You'll need to call EE C/S on 150 to resolve this.

Re: EE bill

XRaySpeX — Thu, 22 Sep 2022 11:55:00 GMT

@aislinncullen1 : These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade. There will however be a 10% discount after 3 months.