Upgrading to unlimited data.

AlfieB7 — Wed, 21 Sep 2022 15:48:10 GMT

Good evening, I’ve been trying to upgrade to unlimited data from my current 40GB plan (with handset) for about a week now and I just don’t know where to go from here.

I first contacted EE about 3 weeks ago asking if I can upgrade to unlimited data as 40GB just wasn’t going to cut it for me. I was told that I couldn’t do that until I had been with EE for 30 days and to come back on 15/09. Fair enough. I come back on the day, and asked again (through EE’s online chat) and was told that I had been upgraded and that it should take 24 hours to be complete. However, 48 hours later and nothing. So… I go back to the online chat to find out why I hadn’t been upgraded yet. I told the agent I had been told I had been upgraded, and everything was fine by the last agent I spoke to. For some reason this agent wanted proof (?) that I had been promised an upgrade. I was told to send a screenshot of the conversation I had to the agents manager’s email (which I thought was very strange). Once I did that though, I was told once again that the changes had been made to my account and that it could take up to 2-3 days to be complete.

4 days later… you guessed it, nothing.

I have been promised twice that I had been upgraded on two separate occasions by EE’s own staff and still nothing has happened. What do I do? I don’t want to keep going to the online chat just to get told I have been upgraded when clearly I haven’t.

I have attached screenshots of the conversations with the EE online chat agents.

Any help would be appreciated!

current plan: iPhone 12 5G, 40GB data @ £47 a month

sorry for the 500 word essay.

Re: Upgrading to unlimited data.

XRaySpeX — Wed, 21 Sep 2022 16:12:04 GMT

Are you asking about EE plans? If so why are you talking to BT staff about it?

FYI: EE Unlimited data plans have a FUP of 600GB / month.

Re: Upgrading to unlimited data.

AlfieB7 — Wed, 21 Sep 2022 16:14:34 GMT

I wasn’t talking to BT… I was talking to an EE agent through the online chat.

I have no idea why I was asked to send “proof” or why their manager had a BT email.

Re: Upgrading to unlimited data.

Leanne_T — Thu, 22 Sep 2022 07:10:26 GMT

Hi @AlfieB7

Thanks for coming here.

I have sent you a private message on the community for some extra details.

Leanne.

topic Upgrading to unlimited data. in Contracts & Billing

Upgrading to unlimited data.

Re: Upgrading to unlimited data.

Re: Upgrading to unlimited data.

Re: Upgrading to unlimited data.