topic Re: I still have an account even though i switched in Contracts & Billing

I still have an account even though i switched

Culchie69 — Wed, 21 Sep 2022 13:48:41 GMT

Hi,

I switched away from EE in June, and have no outstanding bills and, as far as i knew, everything was fine. This morning i saw a SIM only deal good enough to tempt me back, but when i tried to order it i was told i couldn't as i already had an account with EE (even though it's dormant).

Is there anyway to get this account closed and a new one opened, or a way i can get the order to go through using this existing account? I've already spoken to a guy in EE's order team and he couldn't help.

Re: I still have an account even though i switched

XRaySpeX — Wed, 21 Sep 2022 13:56:15 GMT

Call CS to remove your old dormant a/c.

Don't login to your MyEE before going to the EE Shop. It expects you to already have an EE mobile phone or SIM contract.

Re: I still have an account even though i switched

Culchie69 — Wed, 21 Sep 2022 14:04:32 GMT

Thanks

Is there a specific number perchance or do I just have to ring the general CS number and hope I get the right department? Do you know how long after account removal I’d have to wait before trying to purchase?

Re: I still have an account even though i switched

XRaySpeX — Wed, 21 Sep 2022 14:24:13 GMT

Call CS on the Freephone no. in my sig.