topic Re: Not getting confirmation on bill payment. in Contracts & Billing

Not getting confirmation on bill payment.

MarcinS1125 — Wed, 21 Sep 2022 02:52:15 GMT

Hi. I pay my bill online few minutes after midnight and as soon as money left my bank account ad I was waiting for a redirection to re payment website app close it self and I end up with no payment confirmation. App still showing that my bill is unpaid but money left my bank account. What can I do to get payment confirmation as I’m starting to be worried now.
Any ideas?

thanks.

Re: Not getting confirmation on bill payment.

Leanne_T — Wed, 21 Sep 2022 07:30:30 GMT

Hi @MarcinS1125

Thanks for coming here.

Can you text BILL to 150, does this show the balance has been paid?

Speak soon.

Leanne.

Re: Not getting confirmation on bill payment.

MarcinS1125 — Wed, 21 Sep 2022 07:36:49 GMT

Hi.
Did that. Still showing that it was unpaid.

Re: Not getting confirmation on bill payment.

Leanne_T — Wed, 21 Sep 2022 07:45:13 GMT

Thanks @MarcinS1125

The payment can take 24 hours to process, if this is showing unpaid after this time please call us on 150 or 0800 079 8586.

Leanne.