topic Re: saying I cant upgrade. in Contracts & Billing

saying I cant upgrade.

royzal — Tue, 20 Sep 2022 03:57:52 GMT

I Just went online to see what upgrade I could get as my contract finished last month and I am still paying £54 a month for an Iphone 11 pro and it said sorry you cant upgrade this device just yet, my contract ended 30/08/2022 so why is this?

Re: saying I cant upgrade.

James_B — Tue, 20 Sep 2022 09:12:38 GMT

Hi @royzal,

Welcome to the EE Community. 🙂

What response do you get if you text UP to 150?

James

Re: saying I cant upgrade.

Rthomas_83 — Wed, 05 Oct 2022 21:52:23 GMT

I am also interested in knowing this. I have a second phone in my contract for my son that hasn't been used for a while as it hasn't worked. He hasn't been bothered up intil now, but decided he wanted a new phone for his birthday! It is telling me I can not upgrade this one yet and the contract was up a long time ago! I can't text up to 150 from his phone as its not switching on ??

Re: saying I cant upgrade.

James_B — Thu, 06 Oct 2022 07:08:13 GMT

Hi @Rthomas_83,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check your eligibility to upgrade if you get in touch.

Thanks

James

Re: saying I cant upgrade.

Samcomp — Wed, 09 Nov 2022 08:43:45 GMT

I have the same issue! Contract ended 22/10/22 but it won't let me upgrade?

Re: saying I cant upgrade.

Christopher_G — Wed, 09 Nov 2022 09:11:18 GMT

What happens when you try to upgrade, @Samcomp?

Chris