https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade-online-but-upfront-payment-has-been-taken-twice/m-p/1174726#M61836 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3090812">@master970</a>&nbsp; You need to call customer service ms about this.&nbsp;</P> Tue, 20 Sep 2022 08:25:29 GMT Chris_B 2022-09-20T08:25:29Z https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade-online-but-upfront-payment-has-been-taken-twice/m-p/1174717#M61834 <P>Cannot upgrade online...The process has failed twice even though the upfront amount of £330 has been sent to EE on both occasions...Am i credited with these amounts in my account as the payments have both been sent to EE ?</P> Tue, 20 Sep 2022 07:58:59 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade-online-but-upfront-payment-has-been-taken-twice/m-p/1174717#M61834 master970 2022-09-20T07:58:59Z https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade-online-but-upfront-payment-has-been-taken-twice/m-p/1174726#M61836 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3090812">@master970</a>&nbsp; You need to call customer service ms about this.&nbsp;</P> Tue, 20 Sep 2022 08:25:29 GMT https://community.ee.co.uk/t5/Contracts-Billing/Cannot-upgrade-online-but-upfront-payment-has-been-taken-twice/m-p/1174726#M61836 Chris_B 2022-09-20T08:25:29Z