topic Overcharged in Contracts & Billing

Overcharged

Beth2383 — Mon, 19 Sep 2022 19:36:35 GMT

Hello,

I bought a phone this weekend from EE and took out a new contract. On this I had a 20% discount code, which brought the monthly payments down. However on the app it says they are taking it this week and it is not the discounted amount. Any recommendations on what to do?

Re: Overcharged

Schockwave — Mon, 19 Sep 2022 19:49:04 GMT

Hello @Beth2383 ,

Welcome to the community,

You may have to wait until you get notification that your bill is ready, then you should see the discount.

If you are worried, though, I would suggest speaking to customer service.

Re: Overcharged

Chris_B — Mon, 19 Sep 2022 20:17:10 GMT

@Beth2383 if you look at your account and go to add-ons, it should say whether you’ve got a discount applied to your account.