topic Feeling abused in Contracts & Billing

Feeling abused

arpemrock — Mon, 19 Sep 2022 13:18:50 GMT

Why do EE seem to make it so difficult to cancel an account..? I don't have a mobile number for my mifi which has not been in use for several months. I logged in to my account and there is no option to cancel or suspended my account. I cancelled my DD and ee are now getting nasty... What do I do now..?

Re: Feeling abused

Northerner — Mon, 19 Sep 2022 13:23:28 GMT

Hi @arpemrock

If you log into the device via http://192.168.1.1 you will see the mobile number allocated to the SIM/account.

If you speak to EE CS on 150 and pass the security questions they will be able to cancel (30 days notice) of the account if it's registered to you.

You do need to speak to EE CS on 150 to cancel.

Thanks

Re: Feeling abused

Chris_B — Mon, 19 Sep 2022 13:26:22 GMT

@arpemrock If this is a contract you can not suspended as it’s a fixed period of time. To cancel you have to call customer services and if it’s still within its contract period you’ll have to pay off that contract to terminate it. You have to call as you have to be told how much it’ll cost to terminate if it’s a contract.

Re: Feeling abused

XRaySpeX — Mon, 19 Sep 2022 14:28:33 GMT

To get its mobile no. either:

Text NUMBER to 150 from it.
Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi .
Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for its no. possibly under Device > Device Info.
Look on the SIM packaging if you still have it.

Re: Feeling abused

bristolian — Mon, 19 Sep 2022 18:42:41 GMT

@arpemrock wrote:

I cancelled my DD and ee are now getting nasty...

Cancelling your regular payments is not a way of giving your 30days disconnection notice that's already been explained in previous replies.

Re: Feeling abused

blackscorpion — Tue, 20 Sep 2022 11:38:32 GMT

Same here. They lied to get me to sign a contract telling me that the phone would 'definitely' arrive the following day. After I signed up I get an email saying it'll be in four days time. Rang EE and said that it 'can't be stopped now'. I've since got a way better deal from O2 and have to return the new phone to EE when it eventually arrives (it's been 5 days now and no indication of anything due for delivery. So much for 'you'll definitely have it tomorrow... And they wonder why I'm going to O2? Seriously?..)
Once EE know you are leaving they become disinterested and unhelpful.