topic First Pay Bill in Contracts & Billing

First Pay Bill

jddiasnes — Fri, 16 Sep 2022 19:44:28 GMT

I just recently pre-ordered an Iphind 14 promax and was advised that it will arrived in 28 days or less. Just wanna ask, when will be the billing start? The moment I receieved the item or the moment my order is confirmed but I havent recieved my order for a long time?

Re: First Pay Bill

XRaySpeX — Fri, 16 Sep 2022 20:13:41 GMT

A few days after you receive item, backdated to when you received it.

Re: First Pay Bill

jddiasnes — Sat, 17 Sep 2022 13:17:52 GMT

What do you mean by backdated?

Re: First Pay Bill

bristolian — Sat, 17 Sep 2022 13:23:16 GMT

Let's say, for illustration purposes, that you order a new phone on the first of the month and you receive it on the 5th.

EE will activate your phone once received, and allocate you a billing date of, say, the 15th.

You will then receive a bill shortly after the 15th covering 5-14 of month 1 and then 15th of month 1-14 of month 2. The billing cycle is usually set a few days after your connection date.

There is more information on https://ee.co.uk/help/help-new/billing-usage-and-top-up/understanding-my-bill/when-will-i-get-my-first-bill-and-how-much-will-it-be

Re: First Pay Bill

XRaySpeX — Sat, 17 Sep 2022 13:25:16 GMT

It will cover the backdated period from when you received the item to the bill date as well as the month in advance from the bill date.