topic Re: Confused in Contracts & Billing

Confused

Jules1270 — Thu, 15 Sep 2022 19:45:26 GMT

Today I purchased an Apple Watch on a paired plan so shares the number with my current iPhone/ee number. Now just logged into my account as it’s showing a new number which I presume is for the Apple Watch and instead of the 4gb data it’s given me unlimited… just hope I’m still only charged £22 a month. Can anyone tell me if it’s correct to have another number or is it just a number for the data?

Re: Confused

Schockwave — Thu, 15 Sep 2022 19:53:04 GMT

@Jules1270 , the number for the watch is just for account purposes. When you purchase the watch, you get unlimited data for 24 months, when you can then change it to a sim only contract, which then gives you 10GB of data. Hope this answers your question.

Re: Confused

Jules1270 — Thu, 15 Sep 2022 19:57:12 GMT

No because I chose the 4gb data plan on the website under my account it shows unlimited but just logged into the ee app and it’s shows 4gb which is correct.

Re: Confused

Christopher_G — Fri, 16 Sep 2022 10:58:27 GMT

Hi @Jules1270

If you think it's the wrong plan that's showing, I would suggest speaking to our Mobile Care team.

Chris