https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1170563#M61389 <P>Set up a new contract at the beginning of August and paid a £50 upfront payment in order to receive the phone. This months bill has an additional charge of £50 as a one off payment for a new iPhone! Am I right in saying this should be refunded as I’ve already paid?&nbsp;</P> Mon, 12 Sep 2022 06:56:05 GMT HMcMill92 2022-09-12T06:56:05Z https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1170563#M61389 <P>Set up a new contract at the beginning of August and paid a £50 upfront payment in order to receive the phone. This months bill has an additional charge of £50 as a one off payment for a new iPhone! Am I right in saying this should be refunded as I’ve already paid?&nbsp;</P> Mon, 12 Sep 2022 06:56:05 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1170563#M61389 HMcMill92 2022-09-12T06:56:05Z https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1170572#M61391 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3070464">@HMcMill92</a>&nbsp;&nbsp;</P> <P>At a guess, I’ll say you’ve been charged you have a roaming enabled and this is a refundable token. If you want this back now just call customer services. &nbsp;</P> Mon, 12 Sep 2022 07:13:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1170572#M61391 Chris_B 2022-09-12T07:13:16Z