topic Re: Extra Charges in Contracts & Billing

Extra Charges

gill4jim — Fri, 09 Sep 2022 22:46:30 GMT

Where can I now find the running total of my extra charges before my bill is calculated/posted as I was able to do before?

Re: Extra Charges

Leanne_T — Sat, 10 Sep 2022 07:07:29 GMT

Hi @gill4jim

Are you using your My EE app or My EE account online to view any extra charges?

You can also text BALANCE to 150.

Leanne.

Re: Extra Charges

gill4jim — Sat, 10 Sep 2022 20:23:56 GMT

Hi Leanne

I’ve access to both but can’t find current extra charges on either of them. I used to be able to see the running total on the app really easily and could stop them getting out of hand - bit of a text comp addict. Haven’t been able to find them since last app upgrade & got a bit of a shock when my latest bill came in.

Gillian

Re: Extra Charges

Leanne_T — Sun, 11 Sep 2022 06:35:11 GMT

Hi @gill4jim

If you log into your My EE app and select Mobile Plan, View your allowances then Extra Charges, does this show for you?

Leanne.

Re: Extra Charges

gill4jim — Sun, 11 Sep 2022 09:45:40 GMT

Thank you Leanne 👍

Re: Extra Charges

Leanne_T — Sun, 11 Sep 2022 09:47:08 GMT

No problem @gill4jim

Leanne.

Re: Extra Charges

Karan6 — Fri, 23 Dec 2022 23:31:45 GMT

I HAVE 23 POUND MONTHLY CONTRACT BUT THIS MONTH 28 POUND WAS DEBITED FOR MY ACCOUNT. PLEASE SOLVE MY PROBLEM

Re: Extra Charges

Leanne_T — Sat, 24 Dec 2022 07:37:16 GMT

Hi @Karan6

Thanks for posting.

Do you have any extra charges showing on your bill this month?

Leanne 🙂