topic Re: iPhone 14 Upgrade in Contracts & Billing

iPhone 14 Upgrade

wizzywig27 — Wed, 07 Sep 2022 21:18:49 GMT

I am am on the annual upgrade plan for my iPhone 13 and my contract start date was the 24th September (release date of the iPhone 13).

I wish to upgrade the the iPhone 14 (whole point of being on the annual upgrade plan) and when I logged on earlier it said I have to pay £100.

Now I get the system is right but will EE really make me pay £100 to upgrade?

Re: iPhone 14 Upgrade

rjporter_123 — Thu, 08 Sep 2022 06:06:12 GMT

I’m due upgrade 23/09/22, last year launch day. Hoping EE wave my £100 fee

Re: iPhone 14 Upgrade

Chris_B — Thu, 08 Sep 2022 06:21:58 GMT

It’s still a 24 month contract that your agreeing too and if that means that a fee needs to be paid than you need to pay it. Alternatively see out that contract and pay even more. Annual upgrade doesn’t mean free new device each year.

Re: iPhone 14 Upgrade

rjporter_123 — Thu, 08 Sep 2022 06:32:01 GMT

Yer I get that, it’s a week so no big deal.

Re: iPhone 14 Upgrade

wizzywig27 — Thu, 08 Sep 2022 08:55:02 GMT

@Chris_B yet again you totally miss the point. You don’t actually solve any problems you just answer with a black or white reply. If I wanted to know the T&C’s of my contract I’d go and read it.

I understand what the contract states, but what I am saying is surely there is some flexibility. In your eyes it is what it is and that’s fine, but don’t come on here telling what I already know. And if you do feel inclined to respond to get your post count up at least read the post first!

Re: iPhone 14 Upgrade

Abuhumaira — Thu, 08 Sep 2022 12:24:55 GMT

Hi,

Last year most upgraded before their contract year ended and EE waived the £100 upgrade fee , the possibility is they may do the same this time also .

Re: iPhone 14 Upgrade

Jonm140 — Thu, 08 Sep 2022 12:53:29 GMT

I spoke to an agent on livechat today and he told me i would be able to do the annual upgrade as usual because i reordered it last year

Re: iPhone 14 Upgrade

Jonm140 — Thu, 08 Sep 2022 12:59:11 GMT

Preordered** my apologies.

Re: iPhone 14 Upgrade

greenbadger — Thu, 08 Sep 2022 15:06:21 GMT

Last year I'm pretty sure my anytime upgrade fee should have been £300 but it was waived

Whilst not official policy it does seem to happen a lot. You're best ringing up though as soon as pre orders open

Re: iPhone 14 Upgrade

greenbadger — Thu, 08 Sep 2022 16:41:03 GMT

The other thing to bear in mind on this topic is that EE delivered a lot of last years pre orders late. That was EE's fault but to penalise customers by charging an anytime upgrade fee because of something that was EE's fault wouldn't really be on

Re: iPhone 14 Upgrade

XJ03YXJ — Thu, 08 Sep 2022 21:08:25 GMT

I was informed today that the fee would still stand and that I should check my contract small print by an EE online representative, I again ordered last year on pre order day with an anytime upgrade contract and as EE delivered the device late (4th Oct) so I’m now faced with a £300 for pre ordering, something that has always been waved in the past I’ve done 9 years of iPhone pre orders and never had to pay a fee?

Re: iPhone 14 Upgrade

greenbadger — Thu, 08 Sep 2022 21:14:19 GMT

The best thing will be to ring them when pre orders open. Last year online it was showing a £300 fee and it was when I texted UP to 150 too (which doesn’t seem to be working for me at the moment)

But when I rang up to upgrade they said there was no fee to pay. I’ll be doing the same tomorrow. If they try and charge a fee I’ll be registering a complaint because my upgrade date is later because of their failure to dispatch the phone in time last year

Re: iPhone 14 Upgrade

soupladel — Fri, 09 Sep 2022 00:06:12 GMT

@wizzywig27 I haven't been on these boards for nearly a year and i see this guy is still being as helpful as ever!!!! be careful though, he will have you blocked like he did to me last year when he didn't like what i was saying...

Re: iPhone 14 Upgrade

soupladel — Fri, 09 Sep 2022 00:05:19 GMT

@Jonm140 if last year taught me anything, its that the advisors on live chant generally can't be relied on to provide correct and accurate information. There was so much confusion and ill feeling as a result of it, these forums got pretty hectic because nearly every second person was getting a slightly different answer each time they tried to get information

Re: iPhone 14 Upgrade

Mehmeh123 — Fri, 09 Sep 2022 07:47:22 GMT

I’ve upgraded and had my fee waived every year. One year I had to argue a lot! Now each year if it’s even 1 day late I get them to put a note on the account that I complained they delivered late and it should not affect my upgrade date the following year.

Ee staff don’t generally care about next year as much right now so getting that note added is easier than arguing the following year.

Another thing to keep in mind is your upgraded processes the day before or day of delivery, so since these phones are delivering 23rd onwards you shouldn’t be paying a fee.

Worst case you can say according to your terms if delivered before 23rd I’ll pay, otherwise I won’t!

They must have some directive or policy for everyone so let’s see what it is this year!

Re: iPhone 14 Upgrade

wizzywig27 — Fri, 09 Sep 2022 07:48:29 GMT

@soupladel I remember you from last year lol

Re: iPhone 14 Upgrade

Kyemaloy — Fri, 09 Sep 2022 12:24:20 GMT

When I checked out it made my pay £100 but when I called to confirm the order I asked and she told me I will get the £100 waived and the pending transaction on my account will be cleared in 3-5 days so seems they are waiving the fees, if what she said is correct.

Re: iPhone 14 Upgrade

marcelb1 — Fri, 09 Sep 2022 13:14:12 GMT

Just spoke to EE over the phone. I'm in the exact same situation as yourself and was advised that the fee would not be waived and that I must wait until the 23rd of September should I wish to upgrade without paying the £100 fee that would be due if I were to upgrade before that date.

Disappointed to say the least but it is what it is.

Re: iPhone 14 Upgrade

rjporter_123 — Fri, 09 Sep 2022 13:19:15 GMT

Called today to pre order and found them very helpful, no upfront cost and no early upgrade fee. I should have paid £100.

Re: iPhone 14 Upgrade

Ntsang — Fri, 09 Sep 2022 13:24:41 GMT

Same here its upgrade anytime but the fee of £100 is if you upgrade before 12 months. After 12 months there’s no fee

i was about to pay the £100 but my perks code didnt work online so when i phoned to upgrade the lady only charged me delivery cost not the £100!! Lucky me