topic Re: To in Contracts & Billing

To

Patt1 — Fri, 09 Sep 2022 13:22:03 GMT

Today my bill is due and it always appears early morning on the 9th of every month. It's still not showing on my account and when I text Bill to 150, it only shows me August s. I find this platform very hard to use hence grammatical errors.

Re: To

XRaySpeX — Fri, 09 Sep 2022 13:26:27 GMT

Current National events might have delayed it.

If you use a suitable browser it will highlight any spelling errors & correct them but of course not all grammatical errors. Chrome is doing that for me now.

Re: To

Patt1 — Fri, 09 Sep 2022 13:38:42 GMT

Thanks, I had a late bill in December last year when it came on the 11th instead of the usual 9th but that could have been due to my upgrading my contract 2 weeks before. Had to do a bit of chasing for that one.
If like you say it’s due to the current National event, I’ll give it till midnight then call them tomorrow if it’s still no show.

Re: To

Schockwave — Fri, 09 Sep 2022 13:56:23 GMT

@Patt1 , as it is the weekend as well as current national event, you probably will now have to wait until Monday, but you can give them a call, as bills are on or near the date.

Firefox also correct spelling mistakes, but not all.

Re: To

Patt1 — Fri, 09 Sep 2022 14:01:57 GMT

Thanks, my bills also came out on weekends/bank holidays if the 9th fell on those days. See how it goes.

Re: To

Schockwave — Fri, 09 Sep 2022 14:06:23 GMT

@Patt1 , you are right, it is just the payment that will not be taken over weekend/bank holidays, I get notification that my bill is ready to view and when payment will be taken from my bank.

Re: To

Patt1 — Fri, 09 Sep 2022 14:12:28 GMT

Same here, 9th is billing date and 17th or after is my DD. When I had a late bill last December that came on the 11th instead of the 9th, DD was moved to the 19th.

Re: To

Leanne_T — Sat, 10 Sep 2022 06:44:07 GMT

Hi @Patt1

Is your bill showing today?

If not, please call us on 150 and the team will check this for you.

Leanne.

Re: To

Patt1 — Sat, 10 Sep 2022 14:55:58 GMT

Yes it finally appeared around 5pm yesterday, thanks

Re: To

Leanne_T — Sat, 10 Sep 2022 15:08:11 GMT

Thanks for letting us know @Patt1

Leanne.

Re: To

Schockwave — Sat, 10 Sep 2022 15:08:57 GMT

@Patt1 , thank you for coming back and letting us know, you are welcome.

Re: To

Patt1 — Sat, 10 Sep 2022 16:11:05 GMT

Lastly, just a request for you to pass on to EE, when I speak to any of the agents on 150 or chat, can they not keep trying to sell me added phone lines, added contracts etc.

I am trying to be sensible with what I can spend and commit to & don’t need any extra.
My contract that is £40.71 after discounts is enough for me. 60GB is enough for me too. Contract doesn’t finish until Nov 2023.

Re: To

Leanne_T — Sat, 10 Sep 2022 17:41:41 GMT

Thanks for the feedback @Patt1

If you explain to the team the next time you call or chat, they will note this for you.

Leanne.