topic Phone bill in Contracts & Billing

Phone bill

Louise166 — Thu, 08 Sep 2022 14:53:11 GMT

I am still in contract until next year, with times being hard for everyone atm, is there anyway ee will lower my monthly payment as I cannot afford each month

Re: Phone bill

Schockwave — Thu, 08 Sep 2022 15:09:09 GMT

Hello @Louise166 ,

Welcome to the community,

I would suggest you ring customer service and speak to them and see what they can do, but not sure they will be able to lower your monthly payments over a longer period, unfortunately, but you can always try and see if they are able to help.

Re: Phone bill

James_B — Thu, 08 Sep 2022 16:17:22 GMT

Hi @Louise166,

Welcome to the EE Community.

That's great advice from @Schockwave. We understand your circumstances can change and our Customer Care Team will do everything they can to help if you get in touch.

James

Re: Phone bill

bristolian — Thu, 08 Sep 2022 16:19:38 GMT

Contractually you've agreed to an agreed monthly fee for at least your minimum term, but if you are in financial hardship I strongly recommend a read of this EE help article followed by a call to EE C/S on 150 to discuss your specific circumstances.