topic Re: Cancelled direct debit in Contracts & Billing

Cancelled direct debit

SteveHan60 — Wed, 07 Sep 2022 19:12:05 GMT

Good evening. My wife has mistakenly cancelled my direct debit monthly payment to EE for my phone contract. She will reinstate it tomorrow. Thanks.

Re: Cancelled direct debit

Chris_B — Wed, 07 Sep 2022 19:27:30 GMT

@SteveHan60 This isn’t customer services it’s a public forum,

Re: Cancelled direct debit

XRaySpeX — Wed, 07 Sep 2022 21:56:29 GMT

@SteveHan60 : You can re-set it up yourself.

You can change your bank details under Bills & Payments > Manage Direct Debit.

You will need to be set up as the Bill Payer under Account Settings > Manage Numbers to do that though.

Re: Cancelled direct debit

Christopher_G — Thu, 08 Sep 2022 07:51:09 GMT

Thanks for letting us know, @SteveHan60.

Depending on the timing, it might mean that you have to make a manual payment for this month's bill. Keep a very close eye on your payments and My EE account or have a chat with our Mobile Care team who will be able to confirm this 100% for you.

Chris