topic Re: Add to plan query in Contracts & Billing

Add to plan query

NicholaH — Wed, 07 Sep 2022 20:10:13 GMT

I’m looking on the website and I can see an add to plan item on monthly but when I log in it disappears and only gives me the pay in full option.

I’m well within the contract time and have used add to plan a few times before and everything is paid off now. I got a new contract in July so should be able to add.

can someone help please?

Re: Add to plan query

Chris_B — Wed, 07 Sep 2022 21:07:03 GMT

@NicholaH What item ? as depending on the cost of that item EE just might not be ok with giving your credit for that item.

Re: Add to plan query

NicholaH — Wed, 07 Sep 2022 21:20:04 GMT

Hi it’s LG 43” TV 43UQ70006LB.AEUQ

I’ve had no problem with credit in the past (TV, PS4, VR etc)

but there was a the option for me to add a TV for double the monthly price? Just find it a bit odd, appears to be in stock too

Re: Add to plan query

Christopher_G — Thu, 08 Sep 2022 08:00:13 GMT

Hi @NicolaH

I would suggest speaking to our Mobile Care team so that they can check your eligibility and help you get the order put through if you're eligible.

Chris