topic Re: Query my bill in Contracts & Billing

Query my bill

Ashnsmith — Tue, 06 Sep 2022 22:37:01 GMT

Hi I used to have two mobile numbers on my bill. One is a contract sim with phone and the other is a sim only contract.

The sim only number has been moved over to another mobile provider some months ago as you provider the PAC code.

I'm therefore confused as to why its appears that you've continued to bill me for an inactive sim without a number. Surely this should have been cancelled at the point it was transferred?

Re: Query my bill

James_B — Wed, 07 Sep 2022 08:17:31 GMT

Hi @Ashnsmith,

Welcome to the EE Community. 🙂

Yes, once the number has been moved to another network, the monthly recurring payment would be cancelled.

What are the charges listed as on your bill? Is there another number associated with the charges?

James

Re: Query my bill

MENABEGUM — Sat, 19 Nov 2022 01:36:22 GMT

I want transctoin number

Re: Query my bill

James_B — Sat, 19 Nov 2022 09:29:57 GMT

Hi @MENABEGUM,

Welcome to the EE Community. 🙂

What type of payment do you need a transaction number for?

James