topic Re: Cancel recent order additional line in Contracts & Billing

Cancel recent order additional line

Virgo22 — Tue, 06 Sep 2022 20:44:29 GMT

Hi EE,

My contract is end today and I made a mistake. I was thought I purchased to renew my sim plan but I found out on my notification email I bought additional line could you please amend or cancel this recent ordered today. I find it difficult I couldn’t direct to talk to the customer service on this website.

Re: Cancel recent order additional line

XRaySpeX — Tue, 06 Sep 2022 21:42:45 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Cancel recent order additional line

Leanne_T — Wed, 07 Sep 2022 07:42:46 GMT

Hi @Virgo22

Thanks for coming here 🙂

Please call us on 150, the team will get this looked into for you and help you cancel the additional contract.

Leanne.