topic Re: My phone has been cut off and a large bill im co fused about in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168426#M61118 <P>You would be liable for any calls up until the time you reported it stolen.</P> <P>Without seeing the detailed calls on your bill, you may not know what the final bill will be.</P> <P>Your number may have been cut off again if the amount on the account has gone above a limit or something.</P> Tue, 06 Sep 2022 21:13:52 GMT Mustrum 2022-09-06T21:13:52Z My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168416#M61114 <P>Hello I have recently had my phone stolen. And I have just got a new sim today at the ee store. To revive this sim I had a bill of 67 pound which I hadn’t paid and was the only bill mentioned. I have called 150 and it says I now owe 140 and I am unable to use my sim. I have just recently ordered one to but it had taken to long to come so I went it to store whether this would have an affect. Morally of the story is I don’t believe I owe or should pay 148 that sounds like a awful lot of money that I’ve ever had to owe. I am concerned as my phone was stolen.</P><P>kind regards&nbsp;</P> Tue, 06 Sep 2022 20:47:07 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168416#M61114 Courtney281 2022-09-06T20:47:07Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168422#M61115 <P>When did you report your phone stolen to EE?</P> Tue, 06 Sep 2022 21:01:35 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168422#M61115 Mustrum 2022-09-06T21:01:35Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168423#M61116 <P>Saturday 3rd sept. But I got my new sim and was working up until now. I’m store they said I have a outstanding balance of 67 and I paid and was working until now. I reported my phone stolen to ee. Didn’t want to end contract early so I have replaced the sim.</P> Tue, 06 Sep 2022 21:04:28 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168423#M61116 Courtney281 2022-09-06T21:04:28Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168424#M61117 <P>And I got the new sim today&nbsp;</P> Tue, 06 Sep 2022 21:05:13 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168424#M61117 Courtney281 2022-09-06T21:05:13Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168426#M61118 <P>You would be liable for any calls up until the time you reported it stolen.</P> <P>Without seeing the detailed calls on your bill, you may not know what the final bill will be.</P> <P>Your number may have been cut off again if the amount on the account has gone above a limit or something.</P> Tue, 06 Sep 2022 21:13:52 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168426#M61118 Mustrum 2022-09-06T21:13:52Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168428#M61120 <P>The calls up until my phone was stolen was fine I had no extra charges. I was not that I debt of my bill at all. And I was in the store today and they guy in ee said I have 67 to pay no more and said should be up and running. Which it was up until this point.</P> Tue, 06 Sep 2022 21:17:33 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168428#M61120 Courtney281 2022-09-06T21:17:33Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168430#M61121 <P>I do believe this bill is in correct and have had a lot going on in regards to having my phone stolen. I have just spent a hour and half today sorting my new sim overall which has been working fine until now &nbsp;</P> Tue, 06 Sep 2022 21:19:17 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168430#M61121 Courtney281 2022-09-06T21:19:17Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168432#M61122 <P>I would call customer services in the morning, hopefully they can sort it out.&nbsp;</P> <P>Not sure what the shop was looking at.</P> Tue, 06 Sep 2022 21:22:42 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168432#M61122 Mustrum 2022-09-06T21:22:42Z Re: My phone has been cut off and a large bill im co fused about https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168436#M61123 <P>Okay thank you&nbsp;</P> Tue, 06 Sep 2022 21:26:45 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-cut-off-and-a-large-bill-im-co-fused-about/m-p/1168436#M61123 Courtney281 2022-09-06T21:26:45Z