topic Re: Billing in Contracts & Billing

Billing

John11k — Tue, 06 Sep 2022 02:40:49 GMT

Hi, why still I have been charged this month for roaming pass which I have asked for three months ago for one months only and I made a complaint about this??

Re: Billing

Leanne_T — Tue, 06 Sep 2022 07:21:38 GMT

Hi @John11k

Thanks for coming here.

Which roaming pass have you been charged for?

Leanne 🙂

Re: Billing

John11k — Tue, 06 Sep 2022 07:51:35 GMT

Thanks for getting back to me.

I flew to USA for two weeks on June and came back on June so I requested for roaming pass through an EE store and still EE is charging me for roaming pass on July and August £11.40 for each months.

Regards,

Re: Billing

Leanne_T — Tue, 06 Sep 2022 07:55:20 GMT

Thanks @John11k

This would need to be cancelled after you returned to the UK, you can text STOP ROAMING PASS to 150 and this will be removed for you. Or, please call us on 150 and the team will help you get this cancelled 🙂

Leanne.

Re: Billing

XRaySpeX — Tue, 06 Sep 2022 14:02:38 GMT

You don't buy it for a specified period. It is ongoing. You buy it until you cancel it by texting STOP ROAMING PASS to 150.